Refund policy

Items that are personalised or made to order with your own name, number or text cannot be returned or refunded for change of mind, or for a wrong name, number or text entered at checkout, so please check your details carefully before you pay. Ready-made products can be returned within 7 days of delivery if unused and in original condition.

Damaged, defective or incorrect items

If your order arrives damaged, defective, or does not match what you ordered, please tell us within 7 days of delivery. Send clear photos of the item and its packaging along with your order number, using the details on our Contact page.

What we will do

Once we have checked your photos, we will replace the item. Replacements are dispatched within 3 to 5 business days. If we are unable to replace it, we will refund the amount you paid to your original payment method, which usually takes 5 to 7 business days to appear in your account.

What is not covered

Requests made more than 7 days after delivery, and items that have been used or damaged after delivery.